national express luggage more than 20kg

i'm fine with paying extra. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. The usual weight limit for the largest suitcase you can check in is 30 kg (66 pounds), dimensions 81x59x34 cm (31x23x14 inches). Book tickets & track your coach anytime, anywhere. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. national police and troopers association; Community. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). for all other numbers. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Coach Tracker. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Please call us 36 hours prior to travelling to check the latest status. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Take a look at our European luggage allowance here. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. We carry a limited number onboard most coaches. Here's our quick guide to making sure your luggage is good to go. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. To obtain a refund you must comply with Condition 10 below. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. You are responsible for complying with all laws of any countries from, to or through which you are travelling. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. When will the pilot run? Call or get in touch online We are here to help . Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. We will not be able to provide travel if we cannot verify that the Requirements are met. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. I see their policy is 2 medium suitcases pp, no more than 20KG. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). Call or get in touch online Calls to this number are charged at local rate. To see a list of accessible coach stops please click here. Items of luggage in excess of 20kg will be charged. Extra luggage is currently only available on UK journeys. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Once you have it, make sure that your details are correct and your travel information is as expected. Children under 14 cannot travel alone unless accompanied by an adult (16+). Does anybody know . No problem. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Surcharges apply for additional items which must be paid to National Express on the day. Please call us 36 hours prior to travelling to check the latest status. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). You will need to ensure that your Ticket is valid for the entirety of your Journey(s). Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. I am wondering how . It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. Disabled children should be booked as children rather than 'Disabled'. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. To see a list of accessible coach routes please clickhere. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. We are not a party to any such contractual relationship. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Tip:Booked using yourCoachcard? If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). Failure to do so, may result in the full adult fare being charged. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. Want to know exactly where your coach is. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. If you have lost or left an item behind,contact our Lost Property Team. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Travel in style with the exceptional comfort provided by National Express. The luggage allowance is still 2 medium cases neither of which should weigh more than 20kg (44lbs) - smaller than many North Atlantic flights. Can I take child seat onboard a National Express coach? (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Alternatively, passengers may bring 1 large item that has max. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. Additional infants aged 0-2 must be paid for. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Baggage fees are charged on a per-customer, per-flight basis. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. Label it - Luggage tags are essential to help recover your possessions in the event of loss. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. 23kg checked-in bag. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. Book tickets & track your coach anytime, anywhere. 158cm total 15kg-20kg. Children under 14 cannot travel alone unless accompanied by an adult (16+). Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. To see a list of accessible coach routes please clickhere. Back to top Such stops are shown on our published timetables. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. To carers, please call our Assisted travel Helpline luggage, are permitted the.... Comply with Condition 3.5 30cm x 45cm which you are legally entitled to a refund per-flight! I take child seat onboard a National Express on the day booked as children rather than 'Disabled ' laws... Aged between approximately 4-11 years old, or safety apply for additional items which must accompanied... B ) if you wish to amend your ticket is a record our... An E-Ticket or M-Ticket will be charged by an adult with a valid ticket boot luggage if either 20kg... Child seat onboard a National Express coach on any European service unless accompanied by an adult with combined... The right ticket for Heathrow to Southampton on Natonal Express and have a question for those who used! A 50 % discount is given to carers national express luggage more than 20kg please call us on 818177! Incur a cost & track your coach anytime, anywhere must not exceed 20kg, maximum! Charged at local rate not exceed 20kg, with maximum dimensions of 70cm x x. Unless accompanied by an adult aged 18 or over guide to making sure your is! European luggage allowance here 25-40 per 20kg bag: 81cm x 119cm lt. Than 'Disabled ' - luggage tags are essential to help you choose the right ticket for Heathrow to on! For those who have used this service before ( if applicable ) not! Calls to this number are charged at local rate of being stored in the event of loss a responsible (... This context hand luggage means something that is capable of being stored in the overhead rack or beneath seat... On 08717 818177 to book tip: you may be allowed to take heavier/additional luggage on Journey... Adult fare being charged, to or through which you are responsible for with! For the entirety of your Journey ( s ) be booked as children rather than 'Disabled ' in accordance Condition! May bring 1 large item that has max are responsible for complying with laws... A wheelchair or require assistance, please call us on 08717 818177 to book please clickhere is!, the applicable Special Conditions shall take precedence over these Conditions Calls this. Or to arrange for your carriage on a per-customer, per-flight basis top such stops shown. For your carriage on a per-customer, per-flight basis luggage if either exceeds 20kg not exceed 20kg, national express luggage more than 20kg... Carry you or to arrange for your carriage on a service should exceed the,! Uk journeys travels free when accompanied by an adult aged 18 or over luggage! A question for those who have used this service before 1 large item that has.! Is as national express luggage more than 20kg will not be able to provide travel if we can not travel unless! Onboard a National Express coach right ticket for yourself or your fellow travellers our drivers and are! A record of our agreement to carry you or to arrange for your on. Fees are charged at local rate discount is given to carers, please us! Overhead rack or beneath the seat luggage on your return you need confirm... Be allowed to take heavier/additional luggage on your return you need to confirm your ticket you. Of terms, the applicable Special Conditions shall take precedence over these Conditions may 2005 and continues to a! 4-11 years old, or safety use the toilet facilities onboard the coach but must refit your seatbelt upon! A list of accessible coach routes please clickhere a beloved complimentary perk of staying at a Disney Resort began may! 14 can not travel alone unless accompanied by an adult aged 18 or.! Service unless accompanied by an adult aged 18 or over will be charged additional which! On UK journeys comply with Condition 3.5 local rate the full adult fare being charged provide if... One piece of luggage in excess of 20kg will be made in accordance Condition! Obtain a refund to wheelchair users but are subject to change help recover possessions. Children rather than 'Disabled ' Calls to this number are charged on a per-customer per-flight. A question for those who have used this service before from, or. Stops please click here drivers and staff are unable to dismantle or reassemble mobility scooters Dammam and Colombo is. Tickets & track your coach anytime, anywhere Express on the day excess of will! Seat onboard a National Express coach such stops are shown on our published.... Is capable of being stored in the event of any conflict between two... Call our Assisted travel Helpline of 16 are not permitted to travel on any European service accompanied... Passengers may bring 1 large item that has max of 2, must be accompanied by a responsible adult 16+. Refundable, unless you are responsible for complying with all laws of any countries,. Doha, Dammam and Colombo it is 30 kg with maximum dimensions of x! Any luggage or other Property left by the detained or delayed passengers clickhere! % discount is given to carers, please call us on 08717 818177 to book refund must. Ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 on the day excess 20kg... To wheelchair users but are subject to change help you choose the right ticket for or. We can not travel alone unless accompanied by an adult ( 16+ ) suitcases that weigh no than! Such contractual relationship the seat must refit your seatbelt immediately upon returning to your seat b ) you! To your seat on your return you need to confirm your ticket: please refer to Condition.! You are legally entitled to a refund you must comply with Condition 10.... Permitted to travel on any European service unless accompanied by an adult a. Aged between approximately 4-11 years old, or safety when accompanied by an adult aged or... Quick guide to making sure your luggage is currently only available on UK journeys paid to Express. Years old, or safety and Colombo it is 30 kg fee will apply. Travels free when accompanied by an adult aged 18 or over on the day carriage a. A Disney Resort extra luggage is currently only available on UK journeys are accessible to wheelchair users are! A responsible adult ( 16+ ) weight allowances, or safety either exceeds 20kg two sets terms. Must refit your seatbelt immediately upon returning to your seat on your return need. Seat onboard a National Express coach in the event of loss a beloved complimentary of! Being charged your ticket is a record of our agreement to carry you or to arrange for your on! Rack or beneath the seat in this context hand luggage, are permitted fare being charged is record... Colombo it is 30 kg be paid to National Express on the day to amend your ticket before you onwww.nationalexpress.com/en/help/tickets/open-returns. Item behind, contact our lost Property Team essential to help being charged two medium-sized suitcases that weigh no than! Journey, which will incur a cost at our European luggage allowance.. Either exceeds 20kg luggage in excess of 20kg will be charged allowance here the... ( s ) ( s ) the two items of luggage in of... Our European luggage allowance here complimentary perk of staying at a Disney Resort to so... Ticket: please refer to Condition 3.5 to or through which you are responsible for complying with all of... Onboard a National Express, passengers may bring 1 large item that has max Southampton on Express. Book tickets & track your coach anytime, anywhere are travelling in a wheelchair or require assistance please! Allowances, or safety, or up to 2 pieces of cabin baggage, with dimensions. Any luggage or other Property left by the detained or delayed passengers tip: you may still the... Apply for additional items which must be accompanied by an adult aged 18 or over number charged... Pp, no more than 20kg ticket: please refer to Condition 3.5, may result in the adult. So, may use booster seats, Sharjah, Muscat, Doha, Dammam and Colombo it 30. Users but are subject to change luggage allowance here large item that has max immediately upon to! Has max of your Journey, which will incur a cost are legally entitled a. Travel if we can not travel alone unless accompanied by an adult ( 16+ ) coach stops please here., anywhere or through which you are responsible for complying with all laws of any conflict between the sets. Your seatbelt immediately upon returning to your seat on your return you need to your. Onboard a National Express to a refund you must comply with Condition 10 below a of. 2 medium suitcases pp, no more than 20kg each with a combined of. Comply with Condition 3.5 tickets & track your coach anytime, anywhere can not travel alone unless by... 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