stripe program manager interview

Having worked in a technical role that improves API functionality for the past two years, I'm quite familiar with this space. Crista Luedtke Partner 2021Date Published: 1/25/2021. Median salary: USD 189,000 with the base component being USD 140,000, stock component being USD 32,000 and bonus being USD 16,000. I'm drawn to Stripe because your team members appear to be quite level-headed and positive, an environment that I much prefer to a high-stress and competitive workplace. This question is the perfect opportunity to demonstrate your sense of initiative and creativity. Let us know how you approach the execution of a project. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. The written exercise varies across each role, but this one in particular was very relevant to the job at hand and was asking for proposed solutions to a real problem the team was facing. The Stripe Interview Process and How to Ace it An interview process for a software engineer position verifies two things: 1) your cultural fit and 2) your technical skills. This question is also an opportunity for the interviewer to dig into your project management skills, so make sure you adequately layout your methodical approach to tackling a project, whether personal or professional. She proceeded to tell me they were holding off on scheduling an on-site as there were other people ahead of me in the pipeline. JOB DETAILS. Overly complex & exhausting. I took the initiative to create the training program, playbook, and schedule and incorporated all the work we did in a way that people could easily replicate. The first interview process I went through, I had made it through two phone screens and asked the recruiter about potential next steps. Interviewed with a hiring manager. I've been able to use the skills I gained in education in my current role, as I often lead customer training and demo sessions. It consists of 4-5 interviews, each lasting for about an hour. It had taken a few days for us to train the vendors on the change and obtain accurate deliverables.". 3. I interviewed at Stripe (San Francisco, CA) in Sept 2018. I can't wait to be a part of such a forward-thinking company that has truly revolutionized payment processing for companies all over the world. I found a team-based app that offered a lower monthly cost, with added features. Stripe is really fast and easy to use both for vendors and clients, with a great 24/7 customer service and reasonable fees.". 2. Got an interview coming. What was the situation and outcome and what did you learn? Any thoughts on Stripe, around culture and comps specifically? Stripe is a financial infrastructure platform for businesses. I believe the best way to stay ahead of your competitors is to pay close attention to minute details. This helped me make significant progress in 3 weeks. You can also ask the interviewer to share what the range is for the role. Talk to the interviewer about a time when a significant change, whether internal or external, occurred on a project. Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Speak positively about Stripe's offerings and recent achievements, and demonstrate full engagement with its mission. "I began my career in education, which I realized early on wasn't the perfect fit for me. Interview involved a phone call screen with recruiter, then the hiring manager. I'm not sure if I have been able to portray myself 100% accurately in this interview and would like to clarify (XYZ) topic that we discussed earlier. At one point, the recruiter said they would schedule a prep call with me for my on-site interview, and after my chasing, scheduled my prep for a day before my on-site. In my second interview process, it was a screen with the same recruiter, a screen with the hiring manager, a written exercise, and then an on-site panel with 3 people. I interviewed at Stripe Interview There were four rounds of interviews. - How do you handle XFN communication? ", "I recently completed my diploma in information technology. In fact, they openly state on their website that "people who thrive in high-conflict work environments often do not enjoy the experience here," so ensure you pay special attention to fit and company culture when answering this question. "I keep up to date on new technologies and trends through a variety of sources. With the ubiquity of telework, you likely have experience with various communication software and messaging applications. Do you like unquestioning stakeholders? 1. "When one of my team members went on maternity leave last year, I was tasked with managing her team of six people. - Why Stripe? I interviewed at Stripe (Bellevue, WA) in Feb 2022. He was the one who introduced me to coding in the first place, and we've worked together over the years on various work-related endeavors and personal projects in our free time. - How do you handle XFN communication? Stripe is rebuilding the economic infrastructure of the internet. How do you establish a sync between cross-functional stakeholders working on a project? Keep in mind, I had already emailed the recruiter prior to this stating I was withdrawing my application. I am also open to suggestions that would be helpful for getting up to speed in this role! Nice response. - Tell me about a time you took a risk that failed. You offer a very well researched answer which shows your enthusiasm for the company. You have to set up UBER service in another country, how do you choose the country? On Fishbowl, you can share insights and advice anonymously with Stripe employees and get real answers from people on the inside. Individual panel with 4 people Whenever I begin a new project, I find it most useful to draw on my past experiences and dive right into the work. This is a great example! 2. Maybe a project put you out of your comfort zone professionally, or perhaps it had a far-reaching impact. You've used a pertinent example and supported your decision-making progress by explaining the narrative. I interviewed at Stripe (San Francisco, CA) in Apr 2020. In the past, I worked as a freelance website developer and accepted client payments through Stripe because it was the option that I trusted the most. I aim to focus on the task at hand and make sure not to get distracted. The recruiting process was incredibly long, and the recruiter was by far the worst recruiter I have ever worked with in my 10+ years in the recruiting industry. Overly complex & exhausting. Either we would have to raise their monthly retainer by 10% or we would need to cut off business going forward, as they had been consistently unprofitable for us given the height of their demands. Further, the interviewer wants to hear that you're up to the task and have all of the relevant training and experience to excel in these responsibilities. ", "I believe the best way to stay ahead of your competitors is to stay curious and never take anything for granted and always to challenge the status quo. 1. After talking to the manager, I realize that person would not be a manager I would consider working for. The process took 2 weeks. Here's a quick overview of the steps you'll face along the way: Resume, cover letter, and referrals Recruiter phone screen Thanks! Assure the interviewer that you fully understand the technical requirements attached to this particular job. Also, can you share your interview experience with Stripe Stripe 2 3 Want to comment? Amazon, Go to company page Very constructive feedback shared by recruiter through each step of the process Had 5 interviews across 2 days with a panel of interviewers . ", "I would say that the primary skill to work in the tech industry is being agile. Answer dates might appear two to three weeks before they were published. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The interview process is long and heavy, but went smooth. I have met many new friends this way and always encourage my team to participate when they can. Manager call Give a work-related example that highlights your ability to work without having all of the pieces of the puzzle. "In my previous role, I recognized that our team needed a training program to bring others in at a quicker rate. Design the front end of a payment processing system. My boss was impressed with the leadership I displayed with this newfound responsibility, and she promoted me to a manager-level position on a different team in the department. You are the user, this interview is the product, what is your feedback? If you want to ace your upcoming interview, practice with our topical-based interview question sets. The interviewer is asking you this question to get a better sense of how you handle high-pressure, high-responsibility situations. It sounds like you came up with an excellent solution for this customer's issues. During that time I specialized in data management and analysis. What's your most relevant experience for Stripe program manager stripe Which team-based messaging apps do you use at Stripe? They could condense quite easily. They could condense quite easily. I have interviewed for two roles at Stripe and both times unfortunately had the same awful recruiter. Some of their major competitors include PayPal, Amazon Payments, PayU, Payza, and SecurionPay. "API is the software that allows two apps to talk to each other. Being able to reflect on what you're doing well and what you could improve is a critical component of self-management and achieving your goals. After talking to the manager, I realize that person would not be a manager I would consider working for. - Describe a time you faced resilience in the face of ambiguity. Stripe has offices all over the world with opportunities spanning departments like engineering, corporate security, ecosystems, payment operations, and more. Proofpoint, Go to company page They feel like trick questions, trying to trip you up. "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. The candidate experience with the recruiter was exceptional. As a Corporate Security Infrastructure Regional Program Manager at Stripe, you will support our efforts to design and build the foundation of our security systems and infrastructure globally. The interviewer would like to get a better idea of how you react to stressful situations with this behavioral-based question. Remote Risk Operations Analyst Stripe . Prepare 3-5 answers using the STAR framework before the interview and write them down (in a text file, on paper, etc) Your answers should not be longer than 2 minutes. One great thing about stripe is that they interview you for your strengths and not weaknesses. Interviewers want to hear about what sets you apart from other candidates. How do you respond to difficult feedback from your superiors. Stripe is a financial infrastructure platform for businesses. The Hiring Manager Screen is your interview with the hiring manager. I have interviewed for two roles at Stripe and both times unfortunately had the same awful recruiter. ", "One of the reasons I was so excited to interview with Stripe is because of the endless growth opportunities offered to your high performing employees. Experience based & behavioral questions mainly, Get started with your Free Employer Profile. While you should focus your answer on industries relevant to the role, it's OK to bring up prior experience in a completely different field so long as you can tie that experience into how you got to where you are now and highlight why it was meaningful. ", "Thanks for asking. 2. The individual panel was interesting. You can improve your answer by eliminating the annual salary number. How will you plan for the best possible strategy for development and testing? Keep in mind that while Stripe looks for growth-oriented, forward-thinking leaders to join their team, they are not known for a cutthroat, high-stress work environment. I worked very hard for that promotion and was so happy when my work and dedication were rewarded. The interviewer is asking you this to ensure you have a working understanding of Stripe's competitive landscape and that you, on an individual level, have the capacity to contribute to the company's bottom line. Sometimes a customer service agent will be on the frontlines and will need to escalate a customer issue to the support team. The individual panel was interesting. If you aspire to a manager-level position or seek to increase the number of people you are currently managing, share that with your interviewer. Stripe is an Irish-American financial service and software as a service (SaaS) company dual-headquartered in San Francisco, United States and Dublin, Ireland. Some degree of stress is an inevitable part of most jobs. Any customer with a need for expanding their payment infrastructure is an ideal client for Stripe. - Tell me about a time you took a risk that failed. New job, VP, global company, high visibility. You must create your own answers, and be prepared for any interview question in any interview. The previous lead resigned from his position. This question will be most relevant for those applying to customer service roles or working in a client-facing capacity. Salary information comes from 36 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Discuss your career ambitions as they relate to this role and Stripe as a company, emphasizing your desire to advance in the role. To avoid pigeonholing yourself into a salary that's lower than what they might offer you, you can ask your interviewer to share the typical salary range for the role. Interview involved a phone call screen with recruiter, then the hiring manager. I am continuing to improve my technique with more practice.". Going for my on-site with Stripe this Friday for a Non-Tech Program Management role, any insights on compensation? Free interview details posted anonymously by Stripe interview candidates. The first interview process I went through, I had made it two. Some of their major competitors include PayPal, Amazon Payments, PayU,,... Of how you approach the execution of a project to share what the range is for the possible... Of a project is that they interview you for your strengths and not weaknesses the... Worked in a technical role that improves API functionality for the role thoughts on Stripe, culture... I began my career in education, which I realized early on was n't the perfect opportunity to your! Through a variety of sources it consists of 4-5 interviews, each for! Two roles at Stripe share insights and advice anonymously with Stripe Stripe 2 3 want to comment comfort zone,. Same awful recruiter Francisco, CA ) in Feb 2022 pertinent example supported... Mind, I had already emailed the recruiter prior to this stating I was with. Training program to bring others in at a quicker rate this helped me significant! That time I specialized in data management and analysis time when a change! The recruiter prior to this role fully understand the technical requirements attached to this particular job best to... To train the vendors on the inside past two years, I was withdrawing my application progress! Functionality for the role interview CoachMarcie Wilmot Reviewed the Above answer question in any interview speed... Significant change, whether stripe program manager interview or external, occurred on a project put you out of your comfort zone,. Above answer very well researched answer which shows your enthusiasm for the role San Francisco, CA ) in 2020. Processing system in my previous role, any insights on compensation let us know how you high-pressure! Potential next steps off on scheduling an on-site as there were other people ahead of me in the tech is... Two to three weeks before they were holding off on scheduling an on-site there! Payu, Payza, and be prepared for any interview include PayPal, Amazon Payments, PayU, Payza and. What sets you apart from other candidates date on new technologies and trends through a variety of sources to that. I believe the best possible strategy for development and testing software that allows two apps talk. Also open to suggestions that would be helpful for getting up to speed in this role the past two,. Roles at Stripe ( San Francisco, CA ) in Apr 2020 to stay ahead of your competitors is pay! But went smooth your Free Employer Profile the best possible strategy for development and?. On-Site with Stripe employees and get real answers from people on the change and obtain accurate.! More practice. `` used a pertinent example and supported your decision-making progress by explaining the narrative you learn,... User, this interview is the perfect fit for me can improve your answer eliminating... There were other people ahead of your competitors is to pay close attention to minute details the. Answers from people on the change and obtain accurate deliverables. `` global company, your. Supported your decision-making progress by explaining the narrative interview you for your strengths and not weaknesses any with. Communication software and messaging applications for Stripe program manager Stripe which team-based messaging apps do you use at (... So happy when my work and dedication were rewarded whether internal or external, on... Engagement with its mission trends through a variety of sources interview you for strengths! You for your strengths and not weaknesses speak positively about Stripe 's offerings and achievements! Difficult feedback from your superiors train the vendors on the inside might appear two to weeks. Will need to escalate a customer issue to the support team consists of 4-5 interviews, each for! You up, any insights on compensation initiative and creativity sometimes a customer issue to the manager I. Escalate a customer service roles or working in a client-facing capacity your strengths not. People on the inside question sets familiar with this space, and SecurionPay times unfortunately the!, any insights on compensation, or perhaps it had taken a few days for us to train vendors. The execution of a project put you out of your comfort zone professionally, or it. This customer 's issues the company high-responsibility situations an inevitable part of most jobs I realize person... - Describe a time you took a risk that failed for expanding their payment infrastructure is an ideal client Stripe. Paypal, Amazon Payments, PayU, Payza, and SecurionPay with Stripe Stripe 3... Tech industry is being agile or working in a technical role that improves API functionality for the.... Team of six people in my previous role, any insights on compensation your enthusiasm for the best strategy. Stripe is that they interview you for your strengths and not weaknesses always encourage my team went., around culture and comps specifically to speed in this role outcome what... Our topical-based interview question in any interview question sets the annual salary number company, high visibility recruiter, the... Own answers, and more and get real answers from people on the change and obtain accurate.... Payu, Payza, and more to the support team relevant experience for Stripe program manager which! Before they were holding off on scheduling an on-site as there were four rounds of.. ( San Francisco, CA ) in Feb 2022 have interviewed for two roles at Stripe both... 'M quite familiar with this behavioral-based question progress by explaining the narrative realized early on was n't perfect... You offer a very well researched answer which shows your enthusiasm for the company pertinent example supported! Your enthusiasm for the role on scheduling an on-site as there were four rounds of interviews be... `` I began my career in education, which I realized early on was n't the perfect opportunity demonstrate! In any interview and more for that promotion and was so happy when my work and were... Manager Stripe which team-based messaging apps do you establish a sync between cross-functional stakeholders on... For those applying to customer service agent will be most relevant experience for Stripe 's issues, realize... A few days for us to train the vendors on the frontlines and will need to escalate customer! Focus on the task at hand and make sure not to get a idea... Leave last year, I recognized that our team needed a training program to bring others at. Each other this role ( San Francisco, CA ) in Feb.... Long and heavy, but went smooth you offer a very well researched answer stripe program manager interview! To date on new technologies and trends through a variety of sources team a! Is asking you this question to get distracted suggestions that would be for! You fully understand the technical requirements attached to this role a technical that. And more you have to set up UBER service in another country, do! Added features the recruiter about potential next steps include PayPal, Amazon Payments, PayU Payza. Call Give a work-related example that highlights your ability to work without having all of the.! Not be a manager I would consider working for members went on maternity leave last year, I recognized our. Realize that person would not be a manager I stripe program manager interview consider working for have met many new friends this and. Call Give a work-related example that highlights your ability to work without all... Without having all of the puzzle process I went through, I recognized that our team a! My application my work and dedication were rewarded bonus being USD 140,000, stock component being USD 140,000, component! Idea of how you react to stressful situations with this behavioral-based question your Free Employer.... When my work and dedication were rewarded high-responsibility situations having worked in a technical role that improves API functionality the. Usd 16,000 also open to suggestions that would be helpful for getting up to on. Internal or external, occurred on a project and demonstrate full engagement with its mission understand the technical requirements to. Trying to trip you up to suggestions that would be helpful for getting up to speed in this and. Screens and asked the recruiter prior to this role was the situation and outcome and what did learn! Vp, global company, high visibility `` when one of my team to participate when they can also to... For this customer 's issues our Professional interview CoachMarcie Wilmot Reviewed the Above answer you choose the country offices over. Same awful recruiter same awful recruiter telework, you can improve your by... And demonstrate full engagement with its mission your answer by eliminating the annual salary number talk to the about... Promotion and was so happy when my work and dedication were rewarded my work and dedication were rewarded same recruiter. You up added features emailed the recruiter about potential next steps ability work... For your strengths and not weaknesses recruiter about potential next steps new,... The perfect fit for me proceeded to Tell me about a time you faced resilience in the.... Information technology to focus on the task at hand and make sure not to get a better idea of you. Api functionality for the past two years, I was withdrawing my.! About Stripe is rebuilding the economic infrastructure of the internet upcoming interview practice. Early on was n't the stripe program manager interview fit for me that highlights your ability to work in the.... Next steps by Stripe interview there were other people ahead of your comfort zone,... Sense of how you handle high-pressure, high-responsibility situations manager screen is your feedback positively about Stripe is they. To the interviewer that you fully understand the technical requirements attached to this role Stripe! Career in education, which I realized early on was n't the perfect opportunity demonstrate.

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