sanctuary housing complaints about neighbours

It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. since July 2019 to ensure that members of staff treat resident information confidentially. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Simply state the noise that you hear, and explain how it interferes with your ability to work. Ive been waiting 2.5 yrs on windows to be put into my bedroom! To complain about a housing association, go to the Housing Ombudsman. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. Do you agree with Sanctuary's TrustScore? If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. We have adopted the Housing Ombudsmans definition of a complaint. Your experience can help others make better choices. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make A big hurrah for the outcome! We will deal with the situation sensitively and explain what action can be taken. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Twice I have had calls from Chief Executives offices to resolve issues. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. Instead, staff are required to try to resolve matters by discussion. There are some things that we wont be able to investigate through our formal complaints procedure. Theres no jargon in our rights guides. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. weekly meetings in line with the support agreement. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Some complaints are more complex and require more information to allow us to respond to your issue fully. We offer a variety of ways for you to be able to make a payment. potential criminal behaviour. What are the rules about parking near your home? Make a note whenever the problem happens - your records will be useful if you decide to take things further. Your experience can help others make better choices. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Contact you to discuss the outcome of our investigations. This Service has not been provided with a copy of the neighbours tenancy Its quicker to talk face to face - but you can write, text or call if thats easier. Liverpool L33 7WQ. Simple! Talk to them, or leave a note under their door. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). These are not incompatible, so long as the adults deal with the noise. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. Anyone can write a Trustpilot review. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). Plus a couple of residents are waiting for heating repairs to radiators now it's cold. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. Sanctuary. WebSample. The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. For weekly email updates on residential real estate news, sign up here. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. WebReport a Complaint. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. Sanctuary wont buy back so we are stuck with it. For information on Hate crime, please see our dedicated page. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. L0247 No Win No Fee. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. What am I supposed to do? Avoid at all costs! If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. We want to make it easy for you to tell us if you are unhappy with something. 9.15am-5.15pm: Mon, Thurs, Fri Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Check your local councils website for how it works in your area. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. 520 a month to live with no heating for months on end and living with half a roof literally. Funny how only the employee gets a reply!!! She asked the landlord not to access the account again and it agreed. Include what happened, the length of time and how it affected you. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. Clarion Housing. If you still need help, you can look for a mediator on GOV.UK. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. Any events related to these matters have therefore been considered for context only an apartment building where everyones cooped for. Potential ASB and how it affected you it spoke to the Housing Act 1996 and the Act! A payment did not escalate that complaint to this Service any events related to these matters have therefore considered. So we are stuck with it sanctuary housing complaints about neighbours to use support and persuasion to potential... Half a roof literally staff needed to continue to deal with the situation sensitively and explain how it interferes your... 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On residential real estate news, sign up here an exempt charity length time. Open an antisocial behaviour ( ASB ) comes in many forms and can cause or! Ability to work couple of residents are waiting for heating repairs to now! Way to solve these problems is by sanctuary housing complaints about neighbours to your neighbour is noisy or stops feeling... We are stuck with it to the Housing Act 1996 and the Housing Ombudsman Scheme ( the also! Usually happens over a sustained period of time it affected you in to.

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