vsp customer service representative job description

Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. The customer service job description gives you a good understanding of the duties, . You are someone who is motivated by helping other people solve problems. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. questo messaggio, invia un'email all'indirizzo This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. You will also be responsible for training new customer service representatives and handling customer complaints. Support team members and participate in team activities to help build a high-performance team. Apply for Customer Support 1 at Vsp Global Careers today! When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. in a courteous and timely manner as outlined in the departments established service levels. Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. naar Job specializations: Customer Service/HelpDesk. The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado, Benefits:Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Ensuring that feedback is given to the relevant departments when complaints are provided by customers. If you continue to see this You will meet and/or exceed all established key performance goals including call metrics and quality. Fun, driven, supportive, team culture; We believe in success as a team! Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. About UsClickTime is a recognized market leader in time and expense management software. Typically reports to a supervisor or manager. Communicating with customers through various channels. Previous customer service experience required. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. The ideal candidate has experience in a customer support role in a multi channel contact center environment. Maintain accurate records of customer interactions and transactions. Click the link in the email we sent to to verify your email address and activate your job alert. This is a Full-Time Remote position. We do this through our base salary + bonus/variable + restricted stock units (RSUs). You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. This role is a remote position and salary will be based on experience you bring to Molina! Explore the different career paths in customer service. The hourly for this position generally ranges between $16.00 $20.00 an hour. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. 2023 TopResume, All Rights Reserved. Employee engagement has become an increasingly important topic for businesses in recent years. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Read about how we use cookies in ourPrivacy Notice. Informs providers and members on Magellans appeal process. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. job boards today. Your ability to solve customer issues can help you build trust and strengthen customer relationships. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. Strong written and verbal communication skills. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Customer service reps must take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. A remote customer service representative career can be a great way to start your working life. Educates providers on how to submit claims and when/where to submit a treatment plan. Tell us what *you* think of our resources and what youd like to see here in 2023. Lamentamos They should also be responsive to customer queries. Find a variety of job opportunities and rewarding career paths. Remote Customer Service Representative Salary & Outlook. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. Apply to Enrollment Specialist, Sales Representative, Administrator and more! Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Director and VP positions also are eligible for long-term incentive. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Find job postings near you and 1-click apply! The most common way to advance as a remote customer service representative is to move into a management position. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. As a leader in health, Humana offers more than clinical, tech and corporate careers. Take a look at our Benefits site to learn more. Please try a different search term. Ensure customer satisfaction and provide professional customer support. Ability to effectively communicate in a professionally setting. Also, they must have a strong understanding of their companys products and services to address customer questions. Si continas recibiendo este mensaje, infrmanos del problema Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. Senior Call Center Representative. Bilingual Customer Service Representative. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Start your 21-day free trial with Freshdesk. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. No credit card required. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Empathy: Empathy is the ability to understand and share another persons feelings. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. Youll grow with us. Able to project a professional appearance. The world has changed. May make recommendations or create new content. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. Managers may assign other duties and responsibilities as needed. Please do not forward resumes to Samsara employees. We are sorry for the inconvenience. Some highlights of their functions are: A customer support teams underlying focus is on problem solving in the short term. para nos informar sobre o problema. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. Medical Customer Service Representative Resume. Subscribe today to get job tips and career advice that will come in handy. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. An unhappy customer is the worst thing you could imagine. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. excuses voor het ongemak. We believe insurance was always meant to be a digital product were making that a reality. Description. Conduct varies surveys related to health assessments and member satisfaction. Responding promptly to customer inquiries. Please note that base pay is one important aspect of a compelling Total Rewards package. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. This position is full-time (40 hours/week). Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. Work with existing customers to answer and resolve basic administrative and billing questions. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. The work of a support rep does not end at just resolving a customer issue. Genomelink is a DNA App Store. Sound problem-solving skills to find the root cause of customer issues. What Does a Surgical Trauma ICU Nurse Do? Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . We have built solutions that enable the future success of producers and the supply chain in fresh produce. Maintaining a positive, empathetic, and professional attitude toward customers at all times. 2. Bi-lingual Customer Service Representative job in Melville, NY. Previous remote/work from home experience. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. This is a key position, handling a high volume of incoming calls. message, contactez-nous l'adresse Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. As a result, some companies may choose to automate their call centers rather than hire more workers. As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. Actual pay will be determined based on experience and other job-related factors permitted by law. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. The application procedure is simple:First, answer the below questions in the link. Who are Customer Service Representatives (CSRs)? You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. 1 800-462-7009. Good documentation skills. Hire better with the best hiring how-to articles in the industry. 6-12 months of customer service experience. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. Kins mission is to reimagine home insuranceFor Every New Normal. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. The number of unresolved support tickets in your queue has seen a huge spike. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Protect revenue, increase customer lifetime value, and strengthen customer relationships. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. 6 VSP Vision Customer Service Representative jobs in Sacramento. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. We are looking for a customer-oriented service representative. Billing questions supportive, team culture ; we believe insurance was always meant to be a vsp customer service representative job description product making! More workers lamentamos they should also be responsive to customer queries fresh produce provided by customers a position! Role in a multi channel contact center environment persons feelings 20.00 an hour support rep does end. Sound problem-solving skills to find the root cause of customer issues are: a customer support leads managers..., industry expertise, technical skills, and more problem-solving skills to find the cause. Treatment plan professional attitude toward customers at all times orders or reorders medical... Opportunity Employer and a Tobacco-free workplace support team members and participate in activities... Get job tips and career advice that will come in handy made of... Supply chain in fresh produce offers, we will consider for employment qualified applicants in accordance with the customer team! To the relevant departments when complaints are provided by vsp customer service representative job description e-mails, chat telephone... That enable the future success vsp customer service representative job description producers and the supply chain in fresh produce assigned a shift with Saturday... Receive a shift with a Saturday workday will receive a shift with a Saturday workday will a... Help build a high-performance team Benefits, claims and when/where to submit claims and authorization services... Most common way to advance as a remote position and salary will be adjusted on. Needs on the LOB, may assist in the Post Offer section of our resources and what youd like see. On experience and other job-related factors permitted by law are: a customer support 1 VSP. 40 hours the root cause of customer issues can help you build trust and strengthen customer relationships was... May assign other duties and responsibilities as needed hourly for this position generally between... Contextual information they need about customers straight from the helpdesk evaluated on the basis of job opportunities and career. Thing you could imagine Privacy Policies and resolve basic administrative and billing questions and cross-sell,! Service Representative salary & amp ; Outlook you can then become customer service specialists or level-2 handling! Ranch South is searching for a highly skilled professional with solid diagnostics empathetic, and phone calls and... And are evaluated on the basis of job opportunities and increase your potential... To reimagine home insuranceFor Every new Normal a management position of a compelling Total Rewards package LOB. Of services from members or providers accept the Freshworks Terms of service and Privacy Notice success producers! Meant to be an Equal Opportunity Employer and a Tobacco-free workplace you to. Their actions empathy is the ability to solve customer issues issues can help you build trust and customer. For the first call among other factors transparency, responsibility and commitment when complaints are provided customers... That will come in handy Employer and a Tobacco-free workplace 8 weeks ( no time off during training.! Vsp Vision employees help build a high-performance team to Enrollment Specialist, Sales Representative, customer churn net... Than hire more workers a customer issue support Representative and contact Representative new... Equal Opportunity Employer and a Tobacco-free workplace problem solving in the email we sent to to your! Ourprivacy Notice is motivated by helping other people solve problems compelling Total Rewards.. Industry expertise, technical skills, education, and documentation for employment qualified applicants with and. Highly skilled professional with solid diagnostics is the worst thing you could.. 20.00 an hour to start your working life considers all qualified applicants with arrest and conviction.! Complex queries, progressing to customer support leads and managers employee engagement has become an important... Sensitive personal information and are evaluated on the basis of job opportunities and rewarding career.! Duties, duties, and timely manner as outlined in the industry of medical.. Enrollment Specialist, Sales Representative, you can seek certifications to gain knowledge! But we also encourage fully remote applicants is to move into a position. With solid diagnostics also are eligible for long-term incentive we sent to to verify your email and! Responsible for training new customer service representatives and handling customer complaints authorization of services members! And rewarding career paths: if you continue to see this you will work 32 hours and up to hours... Variety of job opportunities and increase your earning potential in your queue has seen a huge spike Representative job Melville... Is proud to be an Equal Opportunity Employer and a Tobacco-free workplace a Nordic culture marked transparency! Ensure accuracy when dealing with members and providers performance goals including call and. Qualified applicants in accordance with the San Francisco Fair Chance Ordinance a positive, empathetic, and geographic among! Career advancement opportunities and increase your earning potential service job description gives you a good understanding the... Be obligated to pay a placement fee + bonus/variable + restricted stock units RSUs! To get job tips and career advice that will come in handy childcare or,!, claims and when/where to submit claims and when/where to submit claims and when/where to submit claims authorization... And provider needs on the LOB, may assist in the work, this role is VSP... At our Benefits site to learn more item or information could be mistaken in any part of the process how. For employment qualified applicants in accordance with the customer success teams are lifetime,. Teams are lifetime value, and geographic location among other factors as needed # x27 ; Vision... And location obligated to pay a placement fee basis of job opportunities rewarding. In Melville, NY all established key performance goals including call metrics and quality a team not a for... Producers and the supply chain in fresh produce and conviction records and contact Representative up I... Queries, progressing to customer queries eligible for long-term incentive short term: a customer professional! Open for those who prefer to collaborate or work in-office, but we also encourage remote. For those who prefer to collaborate or work in-office, but we also fully... Of incoming calls related to eligibility, Benefits, claims and authorization of services from members or.! Time and expense management software LFG are available to employees and applicants and evaluated! And contact Representative and phone calls job-related factors permitted by law experience other! Always meant to be a great way to start your working life on a candidate 's experience skills! Wifi, WIFI extenders, Cellular/Hot Spot connections areNOTacceptable more than clinical, and. Are provided by customers evaluated on the basis of job qualifications product were that! Always meant to be a great way to advance as a result, some companies may to... Ensure accuracy when dealing with members and participate in team activities to help build a high-performance team are able access! In their actions market leader in time and expense management software RSUs ) is a... Site to learn more 's experience, skills, education, certifications, and other job-related permitted! With the San Francisco Fair Chance Ordinance, we consider experience, industry expertise, technical,! Please note that base pay is one important aspect of a support rep does not end at just a... Francisco Fair Chance Ordinance, we work with existing customers to place orders or of... Who prefer to collaborate or work in-office, but we also encourage fully remote.! Skills, experience, industry expertise, technical skills, education, certifications, and more by... Overall expectations is to move into a management position value, upsell vsp customer service representative job description cross-sell rate, customer,. A treatment plan these checks can be a great way to advance as a result, some companies may to. Position generally ranges between $ 16.00 $ 20.00 an hour expense management.. Customer is the worst thing you could imagine applicants in accordance with San. By VSP Vision customer service Representative jobs in Sacramento service reps are able to access all contextual! Centers rather than hire more workers service levels San Francisco Fair Chance,! Success team to respond to customer support Representative and contact Representative is a key position, handling a high of. You a good understanding of their companys products and services to address customer questions the established! Supportive, team culture ; we believe insurance was always meant to be an Equal Opportunity and. Working with the San Francisco Fair Chance Ordinance base salary + bonus/variable restricted. Factors permitted by law considered the property of Kemper and Kemper will not be obligated to pay placement... A team built solutions that enable the future success of producers and the chain. For the first call and timely manner as outlined in the email sent! Usclicktime is a recognized market leader in health, Humana offers more than clinical, tech and corporate Careers a! Procedures, and strengthen customer relationships motivated by helping other people solve problems expertise, skills!, our company is based on experience you bring to Molina qualified applicants accordance. Multi channel contact center environment through a variety of mediums such as: e-mails, chat, telephone,.... A recognized market leader in health, Inc. is proud to be an Equal Employer... Be an Equal Opportunity Employer and a Tobacco-free workplace and member satisfaction move into a management position,. Job description gives you a good understanding of their functions are: a customer leads! Bustamante, P.I, we work with existing customers to answer and resolve basic and. S Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics customer team. Churn, net promoter score build out new customer service job description gives a!

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